At Quail Creek Bank we want our customers to feel confident that their relationships with us are treated with confidentiality. Keeping your financial information secure is one of our most important responsibilities. We value your trust and handle your information with care. Our employees access information about you when needed to maintain your accounts or if there is a product that we feel might be beneficial to you. Quail Creek Bank employees may also access your information when considering a request from you for additional services or when exercising our rights under the law or any agreement with you.

We safeguard information according to established security standards and procedures, and we continually assess new technology for protecting information. Our employees are trained to understand and comply with these principles.

In the course of doing business, Quail Creek Bank may collect and use various types of information, such as public records, credit reports, and information that you have provided to us. This information is used to service your accounts and provide you with the financial services that may be of interest to you. To assist us in offering these services, we may occasionally share information with companies, such as check printing or data processing companies, who work for us acting on our behalf and are obligated to keep them confidential. This information may also be exchanged with credit bureaus and similar organizations, provided when legally required or permitted, or in conjunction with a fraud investigation, or an acquisition or the sale of your account to another financial institution. If we receive a subpoena or similar legal process demanding release of any information about you, we will generally attempt to notify you, unless we are prohibited from doing so.

Quail Creek Bank does not share any customer information with third party marketers offering their products and services. If this policy is ever changed, you will be given the opportunity to prohibit us from sharing information about you.

Keeping your account information accurate and up to date is very important. If you ever find that your account information is incomplete, inaccurate, or not current, please call or write us at the telephone number or address listed on your account statement. We will correct any erroneous information as quickly as possible.

Quail Creek Bank offers an email address to answer any questions you might have about our financial services or for us to inform you of any services that may benefit you. Regular non-encrypted Internet email is not secure. For this reason, our Internet email address is provided only for information inquiries of a non-sensitive and non-confidential nature.

Quail Creek Bank’s online banking program uses “cookies” for administrative purposes only. A “cookie” is a small text file placed on your hard drive by our online banking server. These cookies do not collect personal or identifiable information. Cookies are commonly used on websites and do not harm your system.