Did you know that Quail Creek Bank is the sixth largest bank based in Oklahoma City? But what makes unique is we achieved it with only one location.
“Creation of the smartphones and mobile apps is having big impact on banking. People are always banking, but not necessarily at the bank,” said Duggan Roberts, Quail Creek Bank assistant vice president. So while you get fantastic personal service in our location at 12201 N. May Ave, we provide equally great tools to our customers who choose to use either online or mobile banking.
Quail Creek Bank has embraced technology and is using it to the advantage out our customers. “ We have a Digital Team focused on delivering our services in the most convenient way possible and utilizing digital marketing through the web, social media, electronic messaging and online advertising,” he said.
Quail Creek Bank has launched state-of-the-art mobile banking aps, online banking and other convenient features such as bill pay and mobile deposit.
We are keeping up with a national trend with this approach. A 2012 survey by the American Bankers Association shows a sharp increase in the popularity of mobile banking, driven mainly by customers in the 18 to 34-year-old age group. The survey of 1,000 U.S. adults revealed that while the Internet remains the most popular banking method, mobile banking is now preferred by six percent of customers, a 100 percent increase from 2010, and by 15 percent of 18-34 year olds, also known as “millennials.”
The study validated a trend. It was the fourth year in a row that customers have named the Internet as their favorite way of conducting their banking business, with 39 percent of respondents saying it is the method they “use most often to manage (their) bank account(s).”
The second most popular way to bank – visiting a branch – continued its downward trend to 18 percent.
Walk-in, online and ATM transactions are leveling off as U.S. consumers' preferred methods of banking, but on-the-go mobile banking is having a growth spurt.
The survey concluded that customers are embracing new technologies that make banking simpler, easier and more convenient – and we are right here with them. But that doesn’t mean that the traditional bank branch is going anywhere.
Quail Creek Bank is providing the highest level of face-to-face service at their branch that is currently being remodeled to provide customers the best service possible. Branch design may evolve as a result of changing banking habits, but for us at Quail Creek Bank nothing will ever replace human interaction and our the relationships that are formed.
Our customers also like to keep up with their bank via social media, further showing how relevant up-to-date information is to them. We are the top bank in the state with 3,344 people who like us on Facebook and 1,497 people following us on Twitter. To keep up with us on Facebook, like us at “Quail Creek Bank,” or follow us on Twitter at @quailcreekbank. Visit our Web site at www.quailcreekbank.com.
The Quail Creek Walk for Babies team, including Betsy in the front row with her mom, raise money during the month of April to help premature babies get a strong start in life.
During the month of April, Quail Creek Bank supports an organization that makes miracles happen for babies. All Quail Creek employees participate in a four week fundraising campaign to raise money for the March of Dimes. March of Dimes funds research to prevent premature births and funds programs to assist babies born prematurely to have a fighting chance at a healthy life.
“We raise the money to contribute to Team Betsy, which is a team started by my family five years ago after my daughter and son-in-law, Laci and Tony Perez, lost two of their triplet girls to pre-mature birth,” said Quail Creek Bank’s loan officer Richard Malone.
“Laci went into premature labor at 23 weeks and the girls were born at 24 weeks. Grace was still born, Olivia passed away after 5 weeks and Betsy survived. Betsy, who was born at 1 lb. 9 oz. and was 12 inches long spent 16 weeks in the NICU at Integris,” Richard recalled.
Doctors said Betsy’s chances of survival at birth were less than 40 percent.
“She survived surgery and a very rough start to life,” Richard said. “We're convinced that developments learned through research funded by March of Dimes played a major role in her survival. My family, led by Laci and Tony; and now Besty, who is a healthy, happy, normal 5-year-old kindergarten student, decided to become active in giving back to march of Dimes,” he added.
Betsy stands testament to the miracles that March of Dimes provides for families and this year Betsy and the Perez family are the Ambassador Family for the March of Dimes walk.
The fundraising events at Quail Creek Bank range from silent auctions full of items donated by both employees and local businesses to selling employee lunches and desserts, as well as a miniature golf tournament, hosted at the bank, with each hole created by the employees.
This year, we are hoping to raise $5,000 to $6,000 or more.
“Every year the bank has a friendly competition between the upstairs employees and the downstairs employees to raise money” Richard said. “Each group gets one week in the month of April to raise money by hosting meals in the bank, various fun raffles and silent auctions for things donated by employees. For instance, the upstairs group turns the entire area upstairs into a 9-hole golf course on one Friday and the employees pay ‘green fees’ to play. At the end of the day the top 3 scores win nice prizes. There are various other games and prizes employees pay money for, like the most dollars raised to throw a pie in the face of an executive officer.”
Quail Creek Bank has supported this cause for several years and everybody here has enjoyed seeing Baby Betsy grow into a healthy Kindergartener. Richard said he is very happy his friends, colleagues and customers at the bank have embraced this cause.
“I guess because of the effect the loss of my two granddaughters had on me and my family and the fact I have been here for 21 years, they kind of adopted our cause,” he said. “Quail Creek Bank has always had a family environment and the high morale and the happiness of the employees contributes to all of us being a part of one another. Coming together as a team to make an excellent bank is what we do professionally, and that carries over into our personal caring for one another which results in caring about others families as well.
“Losing two little girls was tragic and heartbreaking - your family always steps up and lifts you through those times and my professional, business family was no different - they are rising to that occasion every year!” Richard said.
March of Dimes is focused on research to help prevent birth defects and premature births, and support for families to give each woman the best chance to carry the pregnancy to full term as well as support for families who have experienced a premature birth.
With everybody’s help, March of Dimes works to improve the health of babies and support families if something does go wrong. For more information about March of Dimes click here.
The remodel of the original building is turning out even more beautiful than originally planned. The new teller area will be worth a visit once complete!
The inside of the original building is making some serious progress!
The inside of the front entry is coming along, along with the new concrete outside!
The Newsroom is where you can find the latest information about what's going on at Quail Creek Bank.